Terms of Use

  1. These Buzz Terms and Conditions (“Buzz Terms”) govern your online purchase(s) from www.shop.sphbuzz.com (“Site”) as operated by SPH Buzz Pte Ltd (“Buzz"), irrespective of the delivery platform or means of access. Buzz has the right to vary or amend these Buzz Terms or any terms and conditions applicable to your purchase from time to time by posting any amendments on the Site, and you agree to be bound by such amendments.

  2. You also agree to be bound by any terms applicable to your purchase as set out on the Site for the relevant items and payment terms you have selected, including but not limited to terms governing payment, entitlements to any gift or premium under any promotion, termination fees and delivery fees.

  3. You agree and consent to Buzz and its related corporations (collectively, “SPH Group” collecting, using and disclosing your personal data for the purposes of processing your purchase and to provide you with the products and services you have requested. These purposes are set out in the SPH Privacy Policy which can be found at http://sph.com.sg/legal/sph_privacy.html and which may be amended from time to time.

  4. You also agree to the Member Terms and Conditions which can be found at https://www.sphbuzz.com/tncs and which may be amended from time to time. You agree that Buzz’s decision on all matters or disputes relating to or in connection with your purchase and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you.

  5. In the event of conflict between these Buzz Terms and the Member Terms and Conditions, these Buzz Terms shall prevail.


  1. You agree that Buzz shall not be liable for any errors in the pricing and product or promotional information listed on the Site. The price to be paid by you shall be based on the selling price stated in the Site at the time you confirm your order, which may or may not be correctly reflected on the Site. , You acknowledge and agree that your sole remedy in any event is to return the goods you have ordered unused.  

  2. By submitting your order, you authorise us to charge you the relevant fees. If you elect to cancel the order at any time, we will refund payment for the relevant good/product according to our refund policy at the relevant time. In the event that we are unable to contact you, we will treat your order as cancelled.

  3. All product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. The prices of goods may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.

  4. Payment for all orders shall be made in Singapore dollars.

  5. We accept payment for orders by PayPal only. The credit/debit cards and payment methods accepted by PayPal are subject to change.

  6. Under the Liquor Control (Supply and Consumption) Regulation it is an offence:
    - to supply any liquor to a person under the age of 18 years;
    - for a person under the age of 18 years to buy or attempt to buy liquor.
    No person under the age of 18 will be permitted to purchase wine from SPH Buzz Pte Ltd.

    Name of Licensee: SPH Buzz Pte Ltd
    Class 3A Licence No. L/LL015761/2019/P    


  1. Delivery will be made to the address indicated during the payment checkout process on Paypal.

  2. We will follow up with an email if the parcel being delivered is rejected or otherwise fails to deliver. Without prejudice to any other right or remedy available to us, Buzz reserves the right to charge you any further delivery or storage costs, or proceed to terminate the order if there is repeated failure in delivering the product. We reserve the right to treat products / goods undelivered or unclaimed after 6 months from the date of purchase as our property; and no request for compensation or refund (partial or full) will be entertained. 

  3. For alcohol purchases, is it by law that the person receiving the delivery must be above 18 years old. Should our delivery personnel fail to deliver the item due to an underage person receiving/ no one is around to receive, the order will be returned back to warehouse. Without prejudice to any other right or remedy available to us, Buzz reserves the right to charge you any further delivery or storage costs, or proceed to terminate the order if there is repeated failure in delivering the product.

Returns, Replacements, and Refunds

  1. Buzz will only accept returns and grant refunds/product exchange on the condition that the items were purchased on the Site.

  2. Please write in to customer@sphbuzz.com within a period of 3 days of receiving the item, enclosing any images and description of product defects. Buzz shall not be liable for any claim outside the said period and shall not be obliged to provide reasons or enter into any further correspondence with you.

Order Termination

  1. Buzz may terminate your order at any time by written notice to you if:

  • Payment is not received when due; or
  • Information necessary to prepare or deliver the product is incomplete, or unfurnished despite Buzz requesting for them within a reasonable period of time
  • Please note that additional charges may apply should Buzz incur any further costs during the storage and/or delivery process.


Last updated on 10/12/2019